Archives: FAQs

We have a minimum labor warranty of 1 year for our work only, from the date of installation.  Longer labor warranties are available on larger jobs at additional charges.  It does not cover parts and materials, unless we specifically express that in a written contract.

We will pull a permit if necessary, but we will charge for the cost of the permit and our time to procure it.  The price depends on the nature of the job and what city the work is being done in, and we will

The office is open Monday-Friday, 8am-5pm CST, and that’s usu ally our work schedule as well. Closed on major holidays (New Year’s, Independence Day, Thanksgiving weekend, Christmas and the few days surrounding it). Minor holidays like Memorial Day and Labor Day are usually open.

If we’re short on materials, that’s on us.  Your clock pauses if we have to go get something, and un-pauses when we get back.  HOWEVER, if you ask us to go shopping to pick something out for you, or there is additional work you

Yes, the basic materials like wire, boxes, connectors, some stock plugs, switches, etc.  We don’t have a wide range selection of materials, as fixtures and devices come in so many styles and colors.  If you have a fixture in mind that you’d like to

NOTE – our prices have changed as of February 23, 2022 We charge for labor and materials. For labor, We have a flat rate for hourly service work (basic items like changing out switches, fixtures, diagnostics, etc.). All rates have a 1-hour minimum charge,

Possibly, there are some areas outside of Austin proper that we will service. Areas such as Round Rock, Pflugerville, Cedar Park, and Bee Cave we service regularly. Farther out areas like Spicewood, Lakeway, Manor, Elgin, Hutto, Taylor, Buda, Kyle, and Cedar Creek/Bastrop, we reserve

“When can you come out” is probably the #1 question we are asked. As of August 2021, we cannot come out same-day, or even same-week. Currently we about 6-8 weeks booked in advance, and that’s BEFORE we can start scheduling other services. We genuinely

Yes, we give free estimates to both residential and commercial projects; they are valid for 30 days. Commercial estimates are completed by our master electrician. There is one caveat – if you do not have drawn plans, and our master electrician has to come

All of our electricians have a combined experience of almost 80 years, and our master electrician has been in construction and electrical since the 1980’s. (Learn more about who we are here!)  We are licensed by TDLR, we carry general liability insurance, and we