Archives: FAQs

Absolutely! Depending on how thorough your report is, we may need to do our own electrical safety inspection on top of it. There are two reasons for that: If an inspection report is not as detailed as we need it to be, we may

If your power goes out, don’t panic. Step 1 is to contact 3-1-1 in Austin, or contact your utility company to see if there’s a local outage.  If you are in Austin, that would be Austin Energy If you are outside of Austin, you

No, we do not repair appliances or large units; you will need to contact the appropriate licensed contractor and/or handymen.  The only thing we deal with is the electrical power sources, not the units themselves.  Please see this page for some of the services

Sorry, no.  We require payment at the time of service, because we are simply not in the position to offer financing at this time.  You must seek your own reimbursement from your insurance company, based on what your policy covers.

Only if we completely re-wire your home in copper wire.  Our company policy is that we don’t install COP-ALUM fixtures or do repairs on aluminum-wired homes. That includes homes with both copper and aluminum mixed.  We have an article that discusses aluminum wiring, and

We’re not very good friends with Federal Pacific (FPE) panels; they have been discontinued since the 1970’s due to a high failure rate.  Our article explains why FPE panels are dangerous and should be replaced as soon as possible.  Because of this, we won’t

Let us know right away if something is not working!  We will come fix it.  Your warranty is good for 1 year, so all you have to do is call and let us know what’s going on.  The outcome of your warranty visit depends on what

It honestly depends on your situation to figure out how long something takes.  For example, a typical switch can take 10-15 minutes to replace; but if we open it up and see unsafe conditions, it can increase that time to 30 minutes or longer.

Full payment is due at the completion of service; we will provide you an invoice either in-person or email.  We accept cash, check, Paypal, Venmo, and credit card/ATM.  For large contract jobs with a deposit/draw schedule or a Schedule of Values, all invoices are

On service work, no; all fees are listed here. There are a few other things we want to be up-front about: Large contract jobs will be invoiced as the job progresses, and those invoices are due at the time of receipt.  Payments received for