Archives: FAQs

by Jackson Electric / on 30 August, 2021

Help!  My power is out!

If your power goes out, don’t panic. Step 1 is to contact 3-1-1 in Austin, or contact your utility company to see if there’s a local outage.  If you are in Austin, that would be Austin Energy If you are outside of Austin, you
by Jackson Electric / on 30 August, 2021

Will you work with my insurance company?  How about financing?

Sorry, no.  We require payment at the time of service, because we are simply not in the position to offer financing at this time.  You must seek your own reimbursement from your insurance company, based on what your policy covers.
by Jackson Electric / on 30 August, 2021

I have a home with aluminum wire, can you make it safer?

Only if we completely re-wire your home in copper wire.  Our company policy is that we don’t install COP-ALUM fixtures or do repairs on aluminum-wired homes. That includes homes with both copper and aluminum mixed.  We have an article that discusses aluminum wiring, and
by Jackson Electric / on 30 August, 2021

What’s all this hubbub about Federal Pacific (FPE) panels?

We’re not very good friends with Federal Pacific (FPE) panels; they have been discontinued since the 1970’s due to a high failure rate.  Our article explains why FPE panels are dangerous and should be replaced as soon as possible.  Because of this, we won’t
by Jackson Electric / on 30 August, 2021

How long does it take to (________)?

It honestly depends on your situation to figure out how long something takes.  For example, a typical switch can take 10-15 minutes to replace; but if we open it up and see unsafe conditions, it can increase that time to 30 minutes or longer.
by Jackson Electric / on 30 August, 2021

How do I pay for the work?

Full payment is due at the completion of service; we will provide you an invoice either in-person or email.  We accept cash, check, Paypal, Venmo, and credit card/ATM.  For large contract jobs with a deposit/draw schedule or a Schedule of Values, all invoices are
by Jackson Electric / on 30 August, 2021

Are there any other charges or fees I should know about?

On service work, no; all fees are listed here. There are a few other things we want to be up-front about: Large contract jobs will be invoiced as the job progresses, and those invoices are due at the time of receipt.  Payments received for